DESKTOP SUPPORT & MANAGEMENT

Not Just Remote Control. Complete Control.

Tech Services can give your Help Desk, Desktop Management and other teams full control over remote user computers and unattended remote devices via one time, on-demand support sessions. Our solution also supports performance monitoring and alerting when service is required. It integrates with leading PC service management applications and is a functionally-equivalent but more cost-effective desktop management tool than its brand-name competing products.

Support Remote Users

  • Connect to multiple users simultaneously with two or more remote sessions
  • Use virtual user queues to specify a technician’s assigned users
  • Transfer sessions to colleagues to collaborate on troubleshooting the same user
  • Create technician groups to simplify the management of several technicians
  • Prevent a user’s display and input to prevent interference while you support
  • Retrieve session logs, history and advanced logging for historical support-related information
  • Multi-language, multi-locale support

Access Remote Desktops

  • Requires installation of only a single remote access service
  • No firewall, NAT, router or proxy concerns
  • Full control including Windows UAC and Ctrl+Alt+Del
  • Automatically reconnect after reboot, even in safe mode
  • Full access to system registry and services

Monitor and Update Remote Computers

  • Monitor memory, disk space and CPU usage.
  • Keep track of remote machines without starting a session
  • Refresh screens faster with bandwidth self-tuning protocols
  • Fetch and modify remote files and folders without starting a session
  • View hostnames, LAN and WAN IPs and MAC addresses
  • Spread disk space across multiple drives to identify when one disk is running low
  • Receive alerts when a machine is offline or when its anti-virus software is no longer running

Improve IT Service Levels

  • Fix IT problems before users even notice
  • Diagnose root causes quickly
  • Detect warning indicators and prevent downtime
  • Track stolen computers
  • Monitor user activity

On-Premise Security and Reliability

Installing the Tech Services solution on your own server gives you more control, ensuring security particularly when:

  • Data is so commercially sensitive, it cannot be stored in the cloud, even when encrypted
  • Computers hold medical records, HR files and customer information that can never leave your premises
  • Regulatory compliance requires data must reside in your country or within EU borders

Ensure third parties cannot access session logs, diagnostics data, file transfers, messages or inputs:

  • 4096-bit RSA and 256-bit AES secures all data for every sessions, and all data collected during monitoring
  • Know exactly where all data is stored
  • Configure two-factor authentication for increased security and HIPAA compliance
  • Eliminate concerns over cloud-based uptime and security

Simple to Install and Own

  • Just one server download for Windows
  • Install on the server, inside or outside your network
  • Quick firewall-friendly setup
  • No compromises on security ensures safety and control

Server Requirements

  • Windows XP or later OR
  • Windows Server 2003 or later

Remote Computer Requirements

  • Windows 2000 or later
  • Mac OS X 10.5 or later on Intel
  • 32bit or 64bit Linux

Let Tech Services learn more about your desktop support and management needs and provide you a quote for our solution…

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Put our Desktop Support & Management tool to the test. We make it easy so you can focus on your core competencies and the business at hand.